At Urban-Fable, customer satisfaction is our priority. Please read our Refund & Returns Policy carefully before making a purchase.
Returns Eligibility
We accept returns only under the following conditions:
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The product is damaged, defective, or incorrect at the time of delivery
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Return request is raised within 48 hours of receiving the product
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The item is unused, unwashed, and in its original packaging with all tags intact
❌ We do not accept returns for size issues, color preference, or change of mind.
How to Request a Return
To initiate a return, please contact us with:
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Order ID
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Clear images or video of the product showing the issue
📧 contact@urban-fable.com
📞 +91 70925 06948
Our team will review your request and respond within 2–3 business days.
Refund Policy
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Once the returned product is received and inspected, we will notify you of approval or rejection.
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Approved refunds will be processed within 7–10 business days.
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Refunds will be credited to the original mode of payment used during checkout.
Replacement Policy
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If the product is damaged, defective, or incorrect, we offer a replacement instead of a refund, subject to stock availability.
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Replacement shipping will be arranged by Urban-Fable at no extra cost.
Non-Returnable Items
The following items are not eligible for return or refund:
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Products damaged due to misuse or improper handling
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Items returned without original packaging or tags
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Requests raised after 48 hours of delivery
Cancellation Policy
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Orders can be cancelled only before shipment.
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Once shipped, cancellation requests will not be accepted.
Contact Information
For any refund or return-related queries, please contact:
Urban-Fable
📍 No 109 (36), 2nd Floor, MTH Road,
Maligaicherry, Villivakkam, Tiruvallur,
Ambattur, Tamil Nadu, India – 600049
📞 +91 70925 06948
📧 contact@urban-fable.com
